"You will find that [the] State [Department] is the kind of organisation which, though it does big things badly, does small things badly too."

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You'll see, you'll come to understand. These big things, these terrible things, are not the important ones. If they were, how could one go on living? No, it is the small, little things that make up a day, that bring fullness and happiness to a life.

— Benedict Freedman